New VA secretary promises veterans better customer service

(Military Times) In his first public speech since taking over the Department of Veterans Affairs, VA Secretary Robert Wilkie on Wednesday reiterated his promises to push that bureaucracy towards more customer-friendly practices and more flexible access for beneficiaries.

https://www.militarytimes.com/veterans/2018/08/08/new-va-secretary-promises-veterans-better-customer-service-and-more-medical-options/

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