Text messaging improves access, reducing thousands of missed appointments

(VA Press Release) WASHINGTON — The U.S. Department of Veterans Affairs (VA) recently launched VEText, a text messaging appointment-reminder system, which to date has helped VA reduce no-show medical visits by more than 100,000.

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Let’s be clear. This issue is not limited to Camp Lejuene or to North Carolina. Every single major US military base is affected to one degree or another.  The government and DoD specifically have been criminally slow to recognize and provide remediation for the issues, let alone remuneration for people who were injured through the lack of oversight. And the VA? Don’t make me laugh. Anyway, here’s another point of view for you.

Jerry George

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(Military Times) In his first public speech since taking over the Department of Veterans Affairs, VA Secretary Robert Wilkie on Wednesday reiterated his promises to push that bureaucracy towards more customer-friendly practices and more flexible access for beneficiaries.

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